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By default emails you send from AgileCase will use our built-in email feature so your email address will be firstname.lastname@youcompanylastname@yourcompany.agilecase.net. However you can change this by connecting your email account to AgileCase. Once connected then emails send via AgileCase will come from your own email address and usually appear in the sent items of your email client.
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By default all users get a ‘built-in’ AgileCase email address. This will be “firstname.lastname@yourcompanyname.agilecase.net”.
If you want your users to use their own Email Address hosted at another provider (for example Gmail or Office365) then you need Connect your email server to AgileCase.
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