What is two factor authentication?
Two Factor Authentication allows you to greatly increase the security of your AgileCase accounts. It links your account to an app on your smartphone which generates codes that expire after a short period.
When you go to log in to AgileCase, you will be prompted to enter the current code on the app as well as your password.
This boosts the security of your account as the two sources, you password and the code from your smartphone, are separated- if one is compromised then the other shall still prevent an intruder from accessing your account.
Currently, two factor authentication is free on AgileCase, but in the future it will become a premium feature with additional charges.
Enabling Two Factor Authentication
To enable two factor authentication on AgileCase, you must click the link at the bottom of the "My information" page in the settings menu.
The link will take you to a page that describes two factor authentication and allows you to set it up for your account.
To set up two factor authentication, you must first download the relevant app for your smartphone. You can then use the app to scan the QR code on this page which will link your AgileCase account to the app. Once the accounts are linked you will be provided with a code, which you should enter on this page.
Once you have done this, click enable to turn on two factor authentication for this account.
The lessons below show how to use two factor authentication apps on different kinds of smartphone:
| Child pages (Children Display) |
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Using two factor authentication
Once you have two factor authentication enabled, an additional page will display after you enter you password to log in, This page will prompt you to enter the verification code from your smartphone app.
Once you have entered the code, you will be logged in to your account as normal.