This example will show you how to use an on save script to add a task to your system when a value in a specified field is changed.
Add Task
// The first line specifies the field you want the script to depend on
[Changed.CustomField(6364).Changed]
function on_save() {
// Here you can specify the value that you wish to trigger the first task
if(Changed.CustomField("6364").NewValueAsNumber <= 50){
// The format for adding as task is: Description, Note, Assigned User, Number of days until task is due
Service.AddTask("Blacklist Client", "Suspend client license", Service.Case.FeeEarner, 7);
Service.AddMessage("Task successfully added", "notify-success");
// return true specifies that the data created by the script will be saved to the system when it has been run
return true;
// This section specifies the alternative value that will trigger the second task as well as the content of that task
} else if(50 < Changed.CustomField("6364").NewValueAsNumber < 100){
Service.AddTask("Reinstate Client", "Reinstate client license", Service.Case.FeeEarner, 7);
Service.AddMessage("Task successfully added", "notify-success");
return true;
// The section below creates an error message that will be send if the value in the field is invalid
// i.e it does not meet the criteria for either task to be created
} else {
Service.AddMessage("An error occurred while adding task", "notify-error");
// return false means that the data create will not be saved to the system
// in this case it means that the error message will be displayed, but not saved.
return false;
}
}