18. System Messaging

This lesson will explain the functionality of system messaging within AgileCase.

Accessing messages

System messaging allows you to send messages to other system users within AgileCase. In order to access messaging click your username and select "Messages" in the dropdown menu.

Inbox

This will take you to your inbox where you can view and messages sent to you as well as any of your sent items and your recycle bin.

To read a message click the hyperlinked content under the "Subject" heading.

Viewing a message

When viewing a message you can see the message in full. In order to reply, click the "Reply" button, this will take you to the message composition window where you can write out your reply.

In order to return to your inbox, click the "Messages" button.

Creating a new message

In order to create a new message, click the "New Message" button under the "Messages" button on the user menu.

Opening a message in a case will add an additional field showing that the message concerns the open case.

Compose your message

After selecting a new message you can choose a recipient then compose your message. After you have finished, click the "Send" button to send your message.