This lesson will explain the purpose of time entries and describe the functionality of the "Time Entries" option under the "Activities" tab.
Accessing time entries
The "Time Entries" button can by found under the "Activities" tab on the main toolbar. Clicking this will take you to the time entries page.
The "Time Entries" page
The "Time Entries" page displays all of the time entries you have made on the system.
This allows you to quickly view any entries made against a case and the user that made them.
You can also add a time entry on this page, you can find out how to do this in this lesson.
What are time entries?
Time entries allow you to keep track of the time spent working on a case.
Using either the timer function or by making a manual entry, a user can log the time it takes them to complete a particular task against a case. This is useful for both reports and billing. Using reports it is possible to work out the average amount of time spent on a case or on completing a particular task, this can be put to use in how you put together your case plans or working out fixed fees.
Time entries can also be directly used in the billing functionality of SaasCase. Each time entry with a rate set against it will be added in to the calculation when an invoice is generated allowing you to accurately calculate the total paid hours spent on a case as well as account for any overtime.